Terms and conditions

The entire content of this site is protected by copyright and owned by Andrew Muir and his clients. No part of this site may be reproduced in any way in whole or in part without the written permission of Andrew Muir. Neither Andrew Muir or any other party involved in the creation or production of this website shall be liable for any direct or indirect or consequential damages arising from the use of this website. Andrew Muir does not guarantee that this or any third party websites will be without error or will be continuously available, or that they will be free of viruses or other harmful components. If you provide him with your email address he will endeavour to keep it confidential, but the internet is not a totally secure medium so this cannot be guaranteed. Andrew Muir will only use your e-mail for the purpose of sending you email updates and will not sell or pass on this information to any third parties. These terms and conditions for use of this website shall be governed by the laws of England.

Returns Policy

Unhappy with your purchases?

We understand that it can be difficult buying items that you have not handled. It is very important to us that our clients are completely satisfied with their purchases and we will gladly provide more detailed pictures and condition reports on request. You can also talk to us via the facility on the website. Please take advantage of all these services before you purchase as we are sure that this will help you make your decision.

If you are unhappy in any way please contact us immediately upon receipt of the item as we would hope that we would be able to resolve your unhappiness. However you can cancel your purchase for any reason even if it is undamaged PROVIDED you do so within 14 (fourteen) days of the day on which you receive the item. Cancellation must be done by sending us an email to our email address at andrewmuir@blueyonder.co.uk stating that you are cancelling your purchase. Please read the email address very carefully to ensure that you use the correct one.

The item must then be posted to us within 14 (fourteen) days of the day on which you told us that you were cancelling the purchase. You must use signed for insured priority mail unless we ask you to use another method of delivery to return the item and it must be returned to the following address:-

The business centre, suites 1&2,
Hagley Golf and country club,
Wassell grove lane,
Stourbridge,
DY9 9JW.

You will be deemed to have received the item on the day that the item is signed for irrespective of who actually signs for it if sent by signed for mail/post or on the actual day of delivery if sent by courier/shipper.

The return of the item is at your risk and therefore it is essential that you not only package the item properly to protect it but also insure it to the value of the purchase price: if the item is lost or damaged in the return transit we will be unable to refund your purchase price but you should be able call upon your carrier’s insurance. If you do not insure the item and it is lost or damaged, we will be unable to make any refund to you.

We will refund the purchase price of the item within 14 (fourteen) days of the day on which we receive the item in its original condition. We will also refund the cost of delivery to you but we will not refund the cost of returning the item to us.

Regrettably we will not be able to accept a return and will not make any refund where:-

  • You do not cancel within 14 days of your receipt of the item;
  • You do not return the item within 14 days of cancelling the purchase
  • Cancellation is not done in the way set out above;
  • The item is not received by us;
  • The item is received but it is not in the condition that it was sent to you.
  • The item was personalised/customised for you

Payments & Shipping Information

Payments

You can pay by debit or credit card using SagePay or by PayPal. We do not accept American Express or Diners Card. We can also accept payment by bank transfer but you will need to contact us to make the appropriate arrangements.

Shipping

We ship world-wide and arrange packing and transport by professional shipping companies or where appropriate by insured signed for mail. All prices quoted on our website do not include shipping. Please ask for shipping quotes for individual items. We will discuss the delivery options and costs with you over the phone or by email at the time of your purchase. Your order will be shipped within seven working days of receipt of cleared funds, delivery timescale will depend on method of postage and customer location to be agreed at time of order.

Privacy Policy

Contact information including email address, telephone number, address, etc. which are provided by the user will only be used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.

For any enquiries, don't hesitate to call +44 (0)7976 956208


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